SHANG, Shucen. Apple Customer Care Apocalypse: Strategy Evaluation and Suggestions for Improvement. Highlights in Business, Economics and Management, [S. l.], v. 48, p. 198–209, 2025. DOI: 10.54097/daac7j97. Disponível em: https://hbem.org/index.php/OJS/article/view/175. Acesso em: 2 nov. 2026.