ZHANG, Bojun; CHLOE IP, Wing Sum. Starbucks’ Critical Success Factors based on Customer Perception. Highlights in Business, Economics and Management, [S. l.], v. 49, p. 104–119, 2025. DOI: 10.54097/qheszf17. Disponível em: https://hbem.org/index.php/OJS/article/view/27. Acesso em: 11 jun. 2026.