Enhancing Negotiation Strategies for Service Industry Workers in the Age of Artificial Intelligence

Yuhan Ma

doi:10.54097/zg1mbt41

Authors

Yuhan Ma

DOI:

https://doi.org/10.54097/zg1mbt41

Keywords:

Artificial intelligence, service workers, algorithmic management, labor negotiation, empowerment.

Abstract

This paper examines the methods for improving the negotiation strategies of service industry workers in the era of artificial intelligence (AI). It uses secondary research methods including a case study of Meituan service industry delivery workers and their position with regard to negotiations on their platform. Further, it analyzes the traditional strategies of negotiation and compares them to emerging strategies for negotiating between employers and employees in an employment relationship. It is established that delivery service workers suffer from the impact of algorithmic management and data asymmetry, which hinders their ability to negotiate under the game theory framework. Consequently, it is proposed that the negotiation strategies could be enhanced through the improvement of digital literacy and data awareness and, the use of innovative models and collaborative frameworks. This can guarantee better outcomes for service workers during negotiation processes with their employers. Finally, the paper concludes with the best way forward to enhance negotiations in the era of AI.

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